Consumer Complaint Genie
Describe your problem in plain words. We'll tell you exactly what to do — which platform, which notice, and how much it costs.
Free. No login. Results in under 10 seconds.
How the Consumer Complaint Genie Works
Tell us what you bought, from whom, what went wrong (defective product, service deficiency, unfair trade practice, overcharging), the amount involved, and what steps you have already taken to resolve the matter with the seller or service provider.
Under the Consumer Protection Act 2019, complaints are filed in different forums depending on the value of the dispute: District Consumer Forum (up to ₹50 lakhs), State Commission (₹50 lakhs to ₹2 crores), or National Commission (above ₹2 crores). The Genie automatically determines which forum applies to your dispute and what the filing fee will be.
The Genie generates a structured complaint draft covering all the required elements under the Consumer Protection Act: the facts, the deficiency of service or defective goods, the relief sought (refund, replacement, compensation, or damages), and the prayer. This draft can be used as-is or sent to an advocate for final polishing.
Frequently Asked Questions
Do I need a lawyer to file a consumer complaint in India?
No. The Consumer Protection Act specifically allows consumers to file complaints themselves without a lawyer. The consumer forum process is designed to be accessible to ordinary people. However, for disputes above ₹10 lakhs or against large corporations with legal teams, having an advocate review your complaint significantly improves your chances.
What is the time limit for filing a consumer complaint?
You must file your complaint within 2 years from the date of the deficiency or the date you became aware of it. The forum can condone delay if you show sufficient cause, but it is always better to file within the limitation period. This tool checks the limitation period before proceeding.
Can I claim compensation beyond the product refund?
Yes. Under the Consumer Protection Act 2019, you can claim the cost of the product or service, compensation for mental harassment and inconvenience, the cost of the legal proceedings, and in cases of unfair trade practice or product liability, punitive damages. The Genie helps you calculate a reasonable compensation claim for your specific situation.
What if the company is located in a different city?
You can file the complaint in the consumer forum at the place where you reside, where the cause of action arose (where you bought the product or received the service), or where the company has a branch office. You do not need to travel to the company's home city.
Is sending a legal notice required before filing a consumer complaint?
It is not legally required, but strongly recommended. A legal notice creates a formal record of your complaint and gives the company an opportunity to resolve the matter without litigation. Many companies settle at the notice stage to avoid the cost and publicity of a consumer forum proceeding. If they ignore the notice, it also strengthens your case when you file the complaint.