At LegalPanel.in, we are committed to providing timely, secure, and reliable delivery of our legal services, documents, and any associated materials to our clients across India, including companies, banks, financial institutions, private financiers, pawn shops, and organizations in all sectors. This Service Delivery and Shipping Policy outlines our processes for delivering legal consultations, documentation, reports, and physical materials (if applicable), ensuring transparency and client satisfaction.
LegalPanel.in primarily offers professional legal panel services, including but not limited to litigation support, contract drafting, regulatory compliance, POSH (Prevention of Sexual Harassment) advisory, debt recovery, and industry-specific legal solutions. Our service delivery includes Digital Delivery, where most legal documents, opinions, contracts, policies, and reports are delivered electronically via secure email or a client portal (if applicable) to ensure speed and confidentiality; Consultation Delivery, where legal consultations and advisory services are provided through in-person meetings, video conferencing, or telephonic discussions, based on client preference and agreed terms; and Physical Delivery (if applicable), where in cases requiring physical copies of legal documents, training materials, or compliance manuals, we ensure secure dispatch via trusted courier or postal services. This policy applies to all service deliverables and any physical materials shipped as part of our legal panel engagements.
Timeline: Digital delivery of legal documents, drafts, and opinions is typically completed within the agreed timelines specified in the engagement letter or service agreement. Standard turnaround times (e.g., 3-7 business days for contract drafting) may vary based on the complexity of the task and urgency. Security: All digital communications and document transfers are conducted through secure, encrypted channels to protect client confidentiality, in compliance with the Information Technology Act, 2000, and applicable data protection laws in India. Confirmation: Clients receive a confirmation email upon successful delivery of digital materials. If a client does not receive the expected deliverable, they are requested to contact us at sglawassociates@gmail.com within 48 hours.
In certain cases, clients may request or require physical copies of legal documents, certified reports, training manuals, or other materials. Our shipping policy for such items includes Shipping Timeline, where physical materials are dispatched within 3-5 business days of completion or client request, unless otherwise agreed, with delivery timelines depending on the client’s location and the chosen courier service (typically 2-7 business days within India); Shipping Partners, where we partner with reputed courier services (e.g., India Post, Blue Dart, DTDC) to ensure safe and timely delivery, and clients may also request a preferred courier at their own cost; Shipping Costs, where for standard deliveries within India, shipping costs are borne by LegalPanel.in unless specified otherwise in the engagement terms, while for expedited or international shipping, additional charges may apply and will be communicated to the client in advance; Tracking, where clients receive a tracking number (if applicable) via email or phone to monitor the shipment status; Delivery Locations, where we ship to all locations within India, with international shipping (if required) arranged on a case-by-case basis with prior client approval of costs and timelines; and Lost or Damaged Shipments, where in the unlikely event of a lost or damaged shipment, LegalPanel.in will re-send the materials at no additional cost, provided the issue is reported within 7 days of the expected delivery date.
Initial Consultation: Upon appointing LegalPanel.in as your legal panel or engaging us for a specific service, an initial consultation (in-person or virtual) is typically scheduled within 2-3 business days of confirmation. Project Timelines: Specific delivery timelines for legal services (e.g., litigation representation, contract vetting, POSH training) are outlined in the engagement agreement or proposal, and we strive to adhere to these timelines barring unforeseen circumstances such as court adjournments or regulatory delays. Urgent Requests: For urgent legal deliverables or consultations, clients may request expedited service, subject to availability and additional fees (if applicable), which will be mutually agreed upon. Delays: In case of unavoidable delays (e.g., due to court schedules, regulatory processes, or force majeure events), clients will be promptly informed with revised timelines.
To ensure smooth delivery of services and materials, we request clients to provide accurate contact details, including email and shipping address (if applicable); acknowledge receipt of digital deliverables or shipments within 48 hours; notify us immediately of any issues with delivery or discrepancies in received materials; and adhere to agreed payment terms to avoid delays in service initiation or delivery.
All deliverables, whether digital or physical, are handled with the utmost confidentiality in line with the Advocates Act, 1961, and professional ethics. Physical shipments are packaged securely to prevent unauthorized access or tampering. We comply with all applicable Indian laws, including data protection regulations under the Information Technology Act, 2000, and the upcoming Digital Personal Data Protection (DPDP) framework.
If you have any questions about our service delivery, shipping timelines, or if you encounter any issues with receiving deliverables, please reach out to us at Email: sglawassociates@gmail.com; Phone: +91-9597746476; Office Address: No.86, Convent Street, Nellithope, Puducherry - 605005. Our team is committed to resolving any concerns within 24-48 hours of receiving your query.
LegalPanel.in reserves the right to update this Service Delivery and Shipping Policy from time to time to reflect changes in operational practices or legal requirements. Updated policies will be posted on this page with the revision date. Clients are encouraged to review this policy periodically.